Privacy Policy

1. Data Controller

Streamlyn ("we", "us", "our") is the data controller responsible for your personal data when you use our service.

2. Personal Data We Collect

• Account data — name, email address, login credentials
• Usage data — pages visited, features used, session duration, telemetry
• Device & technical data — IP address, browser type, device identifiers, operating system
• Support data — messages and attachments submitted through customer support

3. How We Use Your Data

• Account creation & service delivery — to set up your account and provide the service (legal basis: contract performance)
• Security & fraud prevention — to protect your account and our systems (legal basis: legitimate interests)
• Product improvement — to analyse usage patterns and improve features (legal basis: legitimate interests)
• Customer support — to respond to your enquiries (legal basis: contract performance)
• Marketing communications — only with your explicit consent; you can opt out at any time

4. Data Sharing

We share personal data only with the following categories of recipients:

• Service providers — hosting, analytics, and support tooling partners who process data on our behalf
• Paddle.com — our Merchant of Record, for payment processing, subscription management, tax compliance, and invoicing
• Professional advisers — legal and accounting advisers where necessary
• Authorities — law enforcement or regulatory bodies where required by law

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described above, or as required by law. When data is no longer needed, it is securely deleted or anonymised.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at support@getstreamlyn.com. We will respond within one month.

7. International Transfers

Your data may be transferred to and processed in countries outside the EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

8. Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews.

9. Cookies

We use essential cookies to keep you logged in and maintain session state. We may also use analytics cookies to understand how the service is used. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or in-app notice.

11. Contact

If you have questions about this Privacy Policy, please contact us at support@getstreamlyn.com.